Terms & Conditions
Using the KATAF website or requesting mobile garage service means you have access to these general terms covering service scope, safety and website content.
Mobile service scope
Mobile service is intended for work that can be inspected or completed safely at the vehicle location, including batteries, oil service, selected mechanical and electrical work, computer diagnostics, cooling and brake checks. Requesting a mobile technician does not mean every fault can be repaired on site.
Dubai and Sharjah
Core coverage currently shown on the website is Dubai and Sharjah. Arrival depends on technician availability, exact location, road conditions, site access and the nature of the fault.
Inspection before work
The diagnosis may change after physically inspecting the vehicle. A phone description or photos help preparation but are not a final diagnosis.
Parts and materials
Battery, filter or other part replacement depends on correct vehicle specification and availability. Time or cost can change if the actual fault requires a different part after inspection.
Safety and working location
A technician may refuse or postpone work if the vehicle is in an unsafe location or the site does not allow safe access and service. The vehicle may need to be moved or recovered.
Workshop or recovery cases
Accident damage, structural faults, major engine or transmission repairs, work requiring a fixed lift or heavy equipment, severe brake faults and fuel leaks may require a workshop or recovery service.
Customer information
Customers should provide accurate vehicle, location and symptom information and mention previous repair work when relevant.
Guide content
Articles and service-page content are general information and do not replace a physical vehicle inspection. Do not use website content to attempt unsafe repairs.
Prices and approval
Any estimate is based on the information available at the time and may change if the actual fault or required parts differ after inspection.
Warranty and liability
Any warranty depends on the service, part, operating conditions and what is agreed when the work is completed.
Updates
These terms may change as services, coverage or website operation changes. The version published here is the current version.
